How To Order - ordering and
payment methods
Please either order online by clicking
here or ring us direct to place your order
If ringing us please have the following details ready
Your order requirements
Name
Delivery Address
Delivery Postcode
Contact Phone
Email
Our drivers will be using SatNav to ensure that you receive
a prompt delivery, it is therefore important that you include
your postcode with the details to be completed below:
We will deliver via a chilled van to your door on the days specified
for your area below
Monday: Wakefield / Ossett / Horbury / Lofthouse
/ Rothwell and South Leed area
Tuesday: Normanton / Castleford / Feathersone
area
Wednesday: Crofton / Hemsworth / South Kirkby
/ South Elmsall / Ackworth areas
Thursday: Knottingley / Ferrybridge / Pontefract
area
Friday: Darrington / Womersley / Kirk Smeaton
/ Wentbridge / Badsworth area
We can be flexible around these deliveries if required. Please
note we can also deliver to hotels, pubs and restaurants.
If you require special arrangements for delivery e.g. drop off
point then please let us know. If you become a regular customer,
and we hope you will, then specific arrangements can be made direct
with the delivery driver
Cancellations
All cancellations and changes to your order must be given 72
hours prior to delivery excluding Saturday and Sunday, as we cannot
change the order after this time
Replacement
It is our top priority to ensure that the entire product supplied
is of the highest standard. On the odd occasion an item that is
not up to our usual standard may slip through. If this should
happen please let us know immediately, and we will either replace
it or credit your account, which ever you prefer
Refunds
If we have made a mistake with your order we will credit your
account or send you the correct order
Complaints
If you have any complaints concerning any part of our service,
then please contact us by email ar orders@dwsyorkshireboxes.co.uk.
All complaints will be responded to within 7 working days
DWS Yorkshire Boxes can not be held liable for any failed deliveries
due to incorrect addressing. This does not effect your statuary
rights as a consumer. We will endeavor to resolve any complaints
or issues you may have
Orders need to be forwarded to DWS Yorkshire Boxes a minimum
of 72 hours before required, excluding Saturday and Sunday i.e.
orders required for Monday need to be sent to us by Wednesday
afternoon of the previous week
DWS Yorkshire Boxes regrets that at this time, we can not offer
deliveries anywhere other than the stated areas above |
